Gift Shop, with Creative Gift Ideas

Postage

POSTAGE & POSTAGE TERMS & CONDITIONS

POSTAGE COSTS UK:

We ship as standard Royal mail with proof of postage.

Please allow 1-3 working days on top of your order days of up to 10 working days for products prior to contacting us, please build in extra days if you order around a weekend or bank holidays as these are not classed as working days, likewise with orders placed after 5pm. Customised items are designed printed and in some cases sewn, painted & manufactured which is a lengthy process so please order in good time if you need it for a particular date. If you do order late for a gift needed in under 2 weeks email us where we can design and arrange a gift card in advance to give in lieu of the gift.

Please add a further 3-4 days for delivery on top of your 10 working days for postage, you will not be refunded if your item does not arrive in time if it is within these terms. We encourage you to order as early as possible to allow for any problems which may effect the timescale. We state online that last order for

** CHRISTMAS & Special Occasions** ,please allow minimum of 10 working days, postage delays can effect when we receive goods back from printers to dispatch to yourselves as does posting to you.

 

Please add a further 3-4 days for delivery on top of your 10 working days for postage, you will not be refunded if your item does not arrive in time if it is within these terms. We encourage you to order as early as possible to allow for any problems which may effect the timescale. We state online that last order for

Christmas Deadlines – Please allow upto of 10 working days + postage  of 2 days for your orders, we are our busiest at this time. We still take, make and dispatch orders over the festive period on a first come first served basis. We try and get all items bought and paid for and ordered up to 19th December, we post this on our website banner ‘order placed by 20th before Christmas. This means we ship these orders out in the post by the last posting date Christmas, however this does not guarantee it will reach you before Christmas. Orders are standard Royal Mail, there is no tracking service, it is shipped as a small or medium parcel (cushions are medium parcels) The low cost of the postage reflects this. If you would like to guarantee a parcel you can contact us via email and we can ship parcels guarnateed delivery by fed ex, there is an additional fee for this the cost of a fed ex parcel starts at £10 – this is available up to the 20th . At Christmas time and after posted deadline date, it may still be possible to fed ex an item but you must contact us prior to order so we can evaluate the size and current time frame of your order.

All orders bought up to and including  8th of December are technically not up for dispatch until 22nd December meaning it will not get there until 24th December, perhaps even longer due to Royal Mails high volume and slower postal service at the time of year. We do still turn around orders and dispatch right up until our Christmas holiday which starts on 24th December, however they may not reach you until after Christmas and these orders /items can not be refunded. Contacting us after 23rd will result in a potential reply after the new year unless we pick them up remotely.

If you left your order really late they not get made until the new year on a first come first served basis. Unless you make specific arrangements with us for guaranteed delivery before Christmas via email or phone and pay excess for getting your parcel quicker and tracked, we can not be held responsible if it does not turn up, nor can we provide you with a tracking number unless you bought additional postage. We will have done everything our end to get it out in the post prior to Christmas. Please note our office is closed over Christmas after 23rd December – 3rd January. You can and should still order over this period for dispatch early January as we will make orders on a first come first served basis and will have a back log of orders placed after 23rd December.

Item not received** On occasion in 2016 Royal mail have attempted delivery to customers and have failed to push a slip through to say their parcel is with a neighbour or at the local collection office. If you have not received your parcel it may be worth checking with your local sorting office or trying a neighbour, on the off chance it is waiting for collection, if this is unsuccessful, you can contact us and we will do all we can to resolve your issue, however a parcel is not deemed lost until 2 weeks after order.

If an item is damaged in transit we cannot be held responsible for the delay in replacing the damaged goods. We will require the damaged item to be returned to us unless it is dangerous (ie smashed glass, broken frame) in which case we will need photographic evidence of the damage so we can assess and replace or refund at our discretion.

Faulty Items / Incorrect item or Incorrect Personalised text

If you receive a faulty item we will offer you a replacement or a refund. If you have received an incorrect item we will ask you to return it and we will pay the cost of the postage to you on receipt. If your order has been personalised with the incorrect text, and it is our fault we apologise for this mistake and will offer you a discount on the order or a replacement. Whilst we appreciate that it may run over the suggested 10 working days of order, we will do all we can to hurry up your replacement, however we will not be able to discount your order or give you a refund on the postage. To gain these you must return your item for a full refund and no replacement will be offered. Whilst we make every effort to replicate your text, on occasion we do make a mistake, we are only human after all, you have the right to see a proof of your order before print, if you have a tight deadline for your gift we suggest you ask for a proof to ensure we do not make a mistake to your order, this will eliminate in problem on receipt of your order.

Overseas

If you order bulky items such as cushions and frames they may take longer through customs and hold up your order, again we cannot be held responsible for this. We can always offer you proof that we have posted the items out which we can show you on request. We will not resend an order until 28 days after delivery as it may be a customs issue. Please understand these rules are out of our control, we ship our end as best and fast as we can and custom orders take time to design, print and make! If you would like to track your order, do contact us immediately after order where we will quote you an additional cost to track your order, the price varies considerably depending on the product you order.

If you would like to purchase the cushion inners only on 18 & 24″ cushions, or the name art print only (minus the frame) for guarnateed faster shipment we will do this upon request after or proir to your order. This will reduce your order / shipping cost

Please note the majority of the garments ordered such as cushions,snoods and sacks are bespoke and made to order. The artwork is designed/tailored with your personalisation should you choose it, then are printed and sewn, a lot of work and time goes into every individual order. Delivery will be approx 10 working days* – in some cases less depending on date ordered, order placed before noon on a Wednesday will generally be dispatched beginning of the week after. If there is a backlog & time surpasses 10 working days we will post a message on our homepage banner. This will be removed after the event. Please note 10 working days is an average turn around and may exceed the time, please also add on extra days for postal services, whilst we deliver 1st CLass Royal Mail they can take more than 1-2 working daysUk and 28 days overseas.

You may find that your purchase receipt has £0 as the shipping total, this is currently a glitch to our system which is being looked into as our postage is set in Paypal not our shop. Your Paypal receipt will clearly state the full amount you have paid and it will also state the total amount due before you commit to purchase.

* Please note 10 working days are Monday – Friday 9am – 5pm. Orders placed after 5pm are not classed as 1 working day nor are orders placed on a weekend. Bank holidays and Christmas, Easter and other official holiday dates are also not classed as a working day. The queens Jubilee holiday dates in the UK of Monday 4th & 5th June will have an effect on orders placed end of May up until mid July – again apologies for this! Please allow 2 working days for postage on top of this items are shipped First Class however over busy periods such as Christmas or Bank Holidays postage can take longer than 1-2 days, we cannot be held responsible for this, orders over busy periods such as Christmas can take longer than 10 working day, literally due to sheer volume and transporting goods around at the busiest time of year.

CHRISTMAS POSTAGE & HOLIDAYS. We  cannot guarantee you will get your order for Christmas if you ordered after the ‘last posting day for Christmas’ had surpassed when you ordered OR YOU ORDERED LESS LESS THAN 2 WEEKS BEFORE CHRISTMAS. We aim to dispatch within times stated in our postage, meaning our order goes out before last posting date as Royal Mail specify, however we cannot be responsible if it does not arrive in their designated time. If you require your item before Christmas you can arrange a courier prior to order this is the only instance where we can guarantee delivery, we will evaluate the amount of the order and let you know either way before we send you an invoice for your order (this is the only way to guarantee your order as you cannot choose a special delivery service through our online ordering system as it is standard Royal mail only.

 We are shut for business over Christmas from 24th December and will resume business on 3rd January, whilst you can still order, printing and manufacturing will not commence until mid week in January (3rd) We will print in order date so if you ordered in December your order will be done first. 

Our Christmas period begins late October so do anticipate orders expected Nov / Dec to potentially run over the approx 10 working days. If you have ordered a particular item over this period please give plenty of time to ensure you receive your order in good time. If you have placed your order and 2 weeks have surpassed get in touch we will do all we can to help. Please appreciate this is our busiest time of year and also be mindful our working days are 9-5pm of which do not include weekends

International orders are generally received in under 14 days however if you live in Australia or as far afield orders have been known to take longer due to customs and sheer distance, again we cannot accept responsibility for this as we have shipped your order on time our side!.

If your item has been lost in the post we will replace it however we cannot replace it until 28 days, when Royal Mail deem it officially lost.