** CHRISTMAS CUT OFF DECEMBER 2020 for orders shipped before Christmas cut off is 13th December. Christmas bauble cut off dates is the 5th December 2017. We will continue making & shipping products up to & including Thursday 16th December & after that date we will not be processing orders until 6th January onwards. Due to severe postage disruptions with Royal Mail due to Christmas rush & COVID, postage is taken upto 2 weeks UK. Please bare this in mind when ordering. We cannot be held accountable for refunds on custom products due to pandemic on any rder placed after 6th decemeber as 2 weeks processing + 1-2 weeks shipping means items ordered after 6th December is totally out of our hands in terms of shipping before Christmas. If you want a guaranteed delivery contact us to see if it is possible. We are super busy so cannot guarantee any sort of shipping in the run up to Christmas.
Orders will be a first come first served basis so the earlier you order over the closure the more likely your order will go out earlier in the week commencing the 6th Jan 2020. Merry Christmas & a happy & healthy New year!**
POSTAGE & POSTAGE TERMS & CONDITIONS
POSTAGE COSTS UK:
We ship as standard Royal mail with proof of postage.
Please allow 1-2 weeks w on top of your order days of up to 10 working days for products prior to contacting us, please build in extra days if you order around a weekend or bank holidays as these are not classed as working days, likewise with orders placed after 5pm. Customised items are designed printed and in some cases sewn, painted & manufactured which is a lengthy process so please order in good time if you need it for a particular date. If you do order late for a gift needed in under 2 weeks email us where we can design and arrange a gift card in advance to give in lieu of the gift.
Please add a further 1-2 days for delivery on top of your 10 working days for postage, you will not be refunded if your item does not arrive in time if it is within these terms as royal Mail have known back logs and issues in certain areas of the country. We encourage you to order as early as possible to allow for any problems which may effect the timescale.
** CHRISTMAS & Special Occasions** ,please allow minimum of 10 working days, postage delays can effect when we receive goods back from printers to dispatch to yourselves as does posting to you.
Please add a further 3-4 days for delivery on top of your 10 working days for postage, you will not be refunded if your item does not arrive in time if it is within these terms. We encourage you to order as early as possible to allow for any problems which may effect the timescale. We state online that last order for
If you left your order really late they not get made until the new year on a first come first served basis. Unless you make specific arrangements with us for guaranteed delivery before Christmas via email or phone and pay excess for getting your parcel quicker and tracked, we can not be held responsible if it does not turn up, nor can we provide you with a tracking number unless you bought additional postage. We will have done everything our end to get it out in the post prior to Christmas. Please note our office is closed over Christmas after 16th December – 6th January. You can and should still order over this period for dispatch early January as we will make orders on a first come first served basis
Item not received** On occasion Royal mail have attempted delivery to customers and have failed to push a slip through to say their parcel is with a neighbour or at the local collection office. If you have not received your parcel it may be worth checking with your local sorting office or trying a neighbour, on the off chance it is waiting for collection, if this is unsuccessful, you can contact us and we will do all we can to resolve your issue, however a parcel is not deemed lost until 2 weeks after shipment, we do not ship until 7-14 days of ordering due to manufacturing time so please add 28 days from the date you ordered.
If an item is damaged in transit we cannot be held responsible for the delay in replacing the damaged goods. We will require the damaged item to be returned to us unless it is dangerous (ie smashed glass, broken frame) in which case we will need photographic evidence of the damage so we can assess and replace or refund at our discretion.
Faulty Items / Incorrect item or Incorrect Personalised text
If you receive a faulty item we will offer you a replacement or a refund. If you have received an incorrect item we will ask you to return it and we will pay the cost of the postage to you on receipt. If your order has been personalised with the incorrect text, and it is our fault we apologise for this mistake and will offer you a discount on the order or a replacement. Whilst we appreciate that it may run over the suggested 10 working days of order, we will do all we can to hurry up your replacement, however we will not be able to discount your order or give you a refund on the postage. To gain these you must return your item for a full refund and no replacement will be offered. Whilst we make every effort to replicate your text, on occasion we do make a mistake, we are only human after all, you have the right to see a proof of your order before print, if you have a tight deadline for your gift we suggest you ask for a proof to ensure we do not make a mistake to your order, this will eliminate in problem on receipt of your order.
If you order bulky items such as cushions and frames they may take longer through customs and hold up your order, again we cannot be held responsible for this. We can always offer you proof that we have posted the items out which we can show you on request. We will not resend an order until 28 days after delivery as it may be a customs issue. Please understand these rules are out of our control, we ship our end as best and fast as we can and custom orders take time to design, print and make! If you would like to track your order, do contact us immediately after order where we will quote you an additional cost to track your order, the price varies considerably depending on the product you order.
If you would like to purchase the cushion inners only on 18 & 24″ cushions, or the name art print only (minus the frame) for guarnateed faster shipment we will do this upon request after or proir to your order. This will reduce your order / shipping cost
Please note the majority of the garments ordered such as cushions,snoods and sacks are bespoke and made to order. The artwork is designed/tailored with your personalisation should you choose it, then are printed and sewn, a lot of work and time goes into every individual order. Delivery will be approx 10 working days* – in some cases less depending on date ordered, order placed before noon on a Wednesday will generally be dispatched beginning of the week after. If there is a backlog & time surpasses 10 working days we will post a message on our homepage banner. This will be removed after the event. Please note 10 working days is an average turn around and may exceed the time, please also add on extra days for postal services, whilst we deliver 1st CLass Royal Mail they can take more than 1-2 working daysUk and 28 days overseas.
You may find that your purchase receipt has £0 as the shipping total, this is currently a glitch to our system which is being looked into as our postage is set in Paypal not our shop. Your Paypal receipt will clearly state the full amount you have paid and it will also state the total amount due before you commit to purchase.
* Please note 10 working days are Monday – Friday 9am – 5pm. Orders placed after 5pm are not classed as 1 working day nor are orders placed on a weekend. Bank holidays and Christmas, Easter and other official holiday dates are also not classed as a working day. The queens Jubilee holiday dates in the UK of Monday 4th & 5th June will have an effect on orders placed end of May up until mid July – again apologies for this! Please allow 2 working days for postage on top of this items are shipped First Class however over busy periods such as Christmas or Bank Holidays postage can take longer than 1-2 days, we cannot be held responsible for this, orders over busy periods such as Christmas can take longer than 10 working day, literally due to sheer volume and transporting goods around at the busiest time of year.
CHRISTMAS POSTAGE & HOLIDAYS. We cannot guarantee you will get your order for Christmas if you ordered after
We are shut for business over Christmas from 16th December and will resume business on 6th January, whilst you can still order, printing and manufacturing will not commence until mid week in January (6th) We will print in order date so if you ordered in December your order will be done first.
Our Christmas period begins late October so do anticipate orders expected Nov / Dec to potentially run over the approx 10 working days(2 weeks). If you have ordered a particular item over this period please give plenty of time to ensure you receive your order in good time. If you have placed your order and 2 weeks have surpassed get in touch we will do all we can to help. Please appreciate this is our busiest time of year and also be mindful our working days are 9-5pm of which do not include weekends
International orders are generally received in under 14 days however if you live in Australia or as far afield orders have been known to take longer due to customs and sheer distance, again we cannot accept responsibility for this as we have shipped your order on time our side!.
If your item has been lost in the post we will replace it however we cannot replace it until 28 days, when Royal Mail deem it officially lost.